Shipping Policy

Last updated: July 1, 2026

At Twinera, we are committed to delivering your orders safely and on time across India.

1. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeline

Ready-to-Ship Products

Estimated delivery timelines for ready-to-ship products:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: Delivery may take longer depending on courier availability

Customized / Made-to-Order Products

Customized, stitched, altered, or made-to-order products require additional processing time before dispatch.

Processing & Production Time: 7–15 business days (or as specified on the product page)
Delivery Time After Dispatch: As per the standard shipping timelines mentioned above

The estimated delivery date for customized products may vary depending on the nature of customization, fabric availability, order volume, and production requirements.

If your order contains both ready-to-ship and customized products, the entire order may be shipped together once the customized item is ready, unless otherwise communicated.

Please note that all delivery timelines are estimates and may vary due to unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout.
We may offer free shipping on selected products, offers, or minimum order values.

4. Order Tracking

Once your order is shipped, you will receive a tracking link or tracking ID via email, SMS, or WhatsApp.

5. Delayed Deliveries

While we try our best to ensure timely delivery, delays may occur due to:

Weather conditions
Festivals or high order volumes
Courier partner issues
Natural calamities or unexpected situations

Twinera – The Saree Edit will not be responsible for delays caused by courier companies or circumstances beyond our control.

6. Incorrect Address & Failed Deliveries

Please ensure that your shipping address and contact details are accurate while placing the order.

We are not responsible for:

Delays caused by incorrect address details
Failed deliveries due to customer unavailability
Additional shipping charges for re-delivery requests

7. Damaged Package

If the package appears damaged or tampered with at the time of delivery:

Please do not accept the package if possible
Take photos/videos immediately
Contact us within 24 hours at twineraofficial.orders@gmail.com

8. Contact Us

For shipping-related queries, contact us at:

Email: twinera.official@gmail.com
Instagram: @twinera.official

Thank you for shopping with Twinera✨