top of page
Twinera-logo

Terms & Conditions

Last updated: July 1, 2026

​

Welcome to Twinera. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

​

1. Acceptance of Terms

By using this website, you represent that the information provided by you is accurate and complete and that you are authorized to make purchases through the payment method used.

​

2. Products and Services

Twinera offers clothing, sarees, and fashion accessories for sale through its website.

We strive to ensure that product descriptions, images, colors, pricing, and availability are accurate. However:

  • Actual product colors may vary slightly due to screen settings and photography.

  • Minor variations in fabric, color, weaving, embroidery, print, or craftsmanship may occur.

  • Product availability is subject to change without notice.

  • ​

3. Pricing

  • All prices displayed on the website are in Indian Rupees (INR).

  • Prices are inclusive of applicable taxes unless otherwise stated.

  • Twinera reserves the right to modify prices at any time without prior notice.

  • In case of pricing errors, Twinera reserves the right to cancel or refuse orders placed at the incorrect price.

 

4. Orders

  • Orders are confirmed only after successful payment and order confirmation.

  • Twinera reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Payment issues

    • Suspected fraudulent activity

    • Incorrect pricing or product information

If an order is cancelled after payment, the amount will be refunded according to our Refund Policy.

 

5. Payments

Payments are processed through secure third-party payment gateways.

Twinera does not store your debit card, credit card, UPI PIN, or banking credentials.

 

6. Shipping and Delivery

  • Delivery timelines are estimates and may vary based on location, courier operations, weather conditions, or other unforeseen circumstances.

  • Twinera is not liable for delays caused by courier partners or circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

 

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy available on the website.

Twinera reserves the right to reject returns that do not meet the eligibility criteria stated in the policy.

 

8. Intellectual Property

All content on this website, including:

  • Logos

  • Brand name

  • Product images

  • Designs

  • Graphics

  • Text

  • Videos

are the exclusive property of Twinera and are protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

 

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to the website

  • Interfere with website functionality

  • Upload malicious software or harmful code

  • Submit false or misleading information

 

10. Limitation of Liability

To the maximum extent permitted by law, Twinera shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business opportunities

  • Delays in delivery beyond our reasonable control

  • Website interruptions or technical issues

Our liability shall not exceed the value of the order placed by the customer.

 

11. User Accounts

If you create an account with Twinera:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to provide accurate and updated information.

  • Twinera reserves the right to suspend or terminate accounts involved in fraudulent or abusive activities.

 

12. Promotional Offers

Promotional offers, discounts, coupon codes, and sales:

  • Are subject to specific terms and validity periods.

  • Cannot be combined unless expressly stated.

  • May be modified or withdrawn at Twinera's discretion.

 

13. Force Majeure

Twinera shall not be held responsible for delays or failure to perform obligations due to events beyond reasonable control, including natural disasters, strikes, government actions, pandemics, internet outages, or transportation disruptions.

 

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

 

15. Changes to Terms

Twinera reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective upon publication on the website.

​

16. Contact Information

For questions regarding this Terms and Condition, please contact us on Instagram through direct message on @twinera.official or email us at twinera.official@gmail.com

​

By using the Twinera website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

​

​

bottom of page