Privacy policy

Last updated: July 1, 2026

Welcome to Twinera ("we," "our," "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Name
Email address
Mobile number
Billing address
Shipping address

Order Information

Products purchased
Order history
Payment status
Delivery details

Technical Information

IP address
Browser type
Device information
Cookies and usage data'

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange shipping and delivery
Provide customer support
Send order confirmations and updates
Improve our website and services
Prevent fraud and unauthorized transactions
Send promotional offers and marketing communications (only where permitted)

3. Payment Information

Twinera does not store your credit/debit card details. Payments are securely processed through trusted third-party payment gateways. We only receive payment confirmation and transaction details necessary to complete your order.

4. Sharing of Information

We may share your information with:

Shipping and logistics partners
Payment gateway providers
Technology and website service providers
Government authorities where required by law

We do not sell or rent your personal information to third parties.

5. Cookies

Our website might use cookies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings, though some website features may not function properly.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send information about new arrivals, offers, and collections. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete your information, subject to legal obligations
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us on Instagram through direct message on @twinera.official or email us at twinera.official@gmail.com